• Q:我的璇爱产品无法使用了,怎么?What should I do if my toy bought from XuanAi doesn’t work ?

    A:在联系璇爱之前,请仔细查看产品使用说明书,看是否可以解决问题。若仍无法解决,请发送邮件到sale08@hkxuanai.com。我们将尽力帮您解决。璇爱产品享受1年免费质保,请浏览hkxuanai.com网站查看相关条款。
    Before contact us ,please read the user instruction booklet carefully to see if you can find the answer.If the instruction doesn’t solve your problem,please send a email to 421291439@qq.com. We’ll try our best to help you.XuanAi provide 1year  free Quality Guarantee for our products,please check  our website hkxuanai.com for related details.

  • Q:如何查验您购买的璇爱产品是否正品?How do I check the authenticity of the XuanAi product that I’ve bought?

    A:璇爱产品,均在包裝的明显部位贴有防伪的标贴,刮开标贴,即出现防伪编码,拨打防伪贴上的电话号码然后输入此防伪编码,即可验证产品是否正品。
    There is an anti-counterfeiting label sticked on obvious position of the package.Scratch away the cover to see the anti-counterfeiting code.Dial the telephoe no. on the label to put in the code  and then you can check whether your prodcut is authentic XuanAi product.

  • Q:璇爱产品如何保养? How should  I do maintenance for my XuanAi toys?

    A:情趣玩具为隐私物品,仅供個人使用,使用前后须注意清洁卫生。使用完后的”玩具”由于有大量的分泌物及润滑油残留液,如果长时间不清洗的話,容易滋生细菌,所以使用完后请尽快的着手清洗您的玩具。清洗时应避免开关、电源等处沾水,一边沖洗一边用手指搓柔,不要用刷子或酸性清洁剂清洗。冲洗完后用干的棉布擦拭最适宜,或者优质纸巾也是不错的选择。擦拭完后再自然风干,避免在太阳下暴晒!最后可以用专用清洁液或稀释酒精(75%)來消毒,也可撒一些爽身粉后再收藏。切记使用完毕后须把电池取出,不要留在玩具里面,否则可能发生电池腐蚀!收藏時可以绒布袋或防尘袋來收藏,尽量放在阴凉处保持干燥即可。
    Sex toys are secret  belongings and are for personal use only,please clean them before and after using.There are plenty of body secretion and lubricant residue on sex toys after usage.If left uncleaned long after using,they may breed bacterium.So ,we shall start to clean our toys as soon as possible after playing with them.Clean it under running water and rub it with you fingers.Pay attention not to splash water into the power source and switch button .Don’t brush it or clean it with acidic cleaning agent.Cotton is the best to Scrub the toy with after rinse,but premium paper tissue may also be a nice option.Then put it in a place for natrual dry out,but do avoid direct  exposure to the sun.Finally ,use special cleaning agent or dilute alcohol (75%) to sterilize it. You may scatter some talcum powder before storing.Do remember to remove the baterries  after usage ,otherwise it may cause battery corration.Use Flannelette or dust-proof pouch to store it. Try put it in a dry cool enviroment!

  • Q:可以邮寄一份璇爱产品目录给我吗? Can I get a catalogue ?

    A:请点击链接下载产品目录。
    Please click the above link to download  .